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FAQ

  • Do you offer warranties or guarantees on your jewelry products?
    Yes, we offer warranties or guarantees on our jewelry products to provide assurance of quality and craftsmanship. Please refer to the product description or contact our customer service team for specific warranty details.
  • Are your jewelry pieces suitable for everyday wear?
    Yes, many of our jewelry pieces are designed to withstand daily wear and tear. However, certain delicate or intricate designs may require special care to maintain their longevity. We recommend reviewing the product descriptions for guidance on suitability for everyday wear.
  • Do you offer gift cards or gift certificates for purchase?
    Yes, we offer gift cards or gift certificates that can be purchased in various denominations and used towards the purchase of jewelry products online. Gift cards are a perfect choice for special occasions or when you're unsure of the recipient's preferences.
  • Do you offer custom jewelry design services?
    No, at this time we do not offer custom jewelry design services. However, we have a wide range of ready-to-wear pieces that you may find suitable for your preferences.
  • Can I have my jewelry engraved?
    Yes, we offer engraving services for select jewelry pieces. Please contact us for more information and customization options.
  • Do you offer gift wrapping services?
    Yes, we offer complimentary gift-wrapping services for all purchases. Simply select the gift-wrapping option during checkout, and your jewelry will be beautifully wrapped and ready to present.
  • Do you offer international shipping?
    Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
  • Will I be responsible for duties and customs taxes in my destination country?
    While we strive to provide transparent shipping information, please note that duties and customs taxes imposed by the destination country are the responsibility of the customer. These fees may vary depending on the country's regulations and are not included in the purchase price. We recommend contacting your local customs office for more information on potential fees before placing your order.
  • What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely to ensure your financial information is protected.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery online.
  • How can I care for my jewelry to maintain its quality?
    To ensure the longevity of your jewelry, we advise avoiding exposure to harsh chemicals, perfumes, and extreme temperatures. When not in use, store your jewelry in a clean, dry place to prevent tarnishing or damage. Regularly clean your jewelry with a soft cloth to maintain its shine and beauty. For more detailed care instructions, we encourage you to visit our website's 'Care and Maintain' section.
  • Do you offer jewelry cleaning products or services?
    Yes, we provide a range of jewelry cleaning products and kits designed to help you maintain the beauty of your jewelry in the comfort of your own home. Additionally, our customer service team is available to offer guidance and answer any questions you may have about caring for your jewelry.
  • What is the difference between gold-plated and gold-filled jewelry?
    Gold-plated jewelry has a thin layer of gold applied to the surface of a base metal, while gold-filled jewelry has a thicker layer of gold bonded to a base metal core. Gold-filled jewelry is generally more durable and longer lasting than gold-plated jewelry.
  • What is your return policy?
    We offer a hassle-free return policy within 28 days of purchase. Please refer to our Returns & Exchanges page for more information on eligibility and procedures.
  • Do you offer discounts for bulk orders or bridal parties?
    Yes, we offer special discounts for bulk orders, such as bridal party jewelry or corporate gifting. Please contact our customer service team to discuss your specific requirements and receive a personalized quote.
  • Do you offer wholesale pricing for retailers?
    Yes, we offer wholesale pricing for retailers interested in carrying our jewelry collections. Our wholesale program provides retailers with the opportunity to purchase our products at discounted rates for resale in their stores. For more information about our wholesale program, including pricing details and eligibility criteria, please contact our wholesale department.
  • What materials do you use in your jewelry?
    We primarily use high-quality materials such as sterling silver, 14k and 18k gold, and genuine gemstones in our jewelry pieces.
  • Are your gemstones ethically sourced?
    Yes, we are committed to ethical sourcing practices and strive to ensure that all our gemstones are responsibly mined and traded.
  • Are your diamonds certified?
    Yes, we offer diamonds that are accompanied by certificates from reputable gemological laboratories, such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI), verifying their quality and authenticity. Additionally, we also offer moissanite diamonds, which are accompanied by similar certification ensuring their superior quality and authenticity.
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