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SHIPPING & RETURNS

Shipping Policy

Thank you for shopping with us! We are committed to providing you with a seamless shopping experience, including timely delivery of your purchases. Please review the following shipping policy for important information regarding shipping methods, rates, and delivery times.

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Shipping Methods:

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We offer several shipping methods to accommodate your needs:

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Free Shipping:

We offer free standard shipping on orders over $35. This offer is valid for orders shipped within United States and may be subject to change. Please refer to the checkout page for current eligibility criteria.

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Standard Shipping:

Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location and chosen shipping method.

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Express Shipping:

For expedited delivery, we offer express shipping options. Orders placed with express shipping are prioritized for processing and usually delivered within 1-3 business days.

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International Shipping:

We ship internationally to most countries around the world. International shipping rates and delivery times may vary depending on your location and chosen shipping method. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

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Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

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Delivery Times:

Delivery times may vary depending on factors such as your location, shipping method, and unforeseen circumstances. While we strive to deliver your order promptly, please note that delivery times provided are estimates and not guaranteed.

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Shipping Restrictions:

We currently do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Please review the product description for any shipping restrictions before placing your order.

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Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory outcome.

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Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.

E- mail contact divergentelements@gmail.com

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Return & Exchange Policy

At Divergent Elements, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free exchange and return policy. Please review the following guidelines for exchanges and returns:

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Eligibility:

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  • Items must be returned within 7 days of the purchase date.

  • Items must be in their original condition, unworn, and undamaged.

  • Customized or personalized items are not eligible for return unless they arrived damaged or defective.

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Exchanges:

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  • We offer exchanges for items of equal or lesser value.

  • To initiate an exchange, please contact our customer service team to receive a return authorization and instructions.

  • Once your return is received and inspected, we will process your exchange promptly.

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Returns:

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  • If you wish to return an item for a refund, please contact our customer service team to receive a return authorization and instructions.

  • Refunds will be issued to the original form of payment within 7 days of receiving the returned item.

  • Shipping fees are non-refundable unless the return is due to a defective or damaged item.

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How to Initiate an Exchange or Return:

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  1. Contact our customer service team to request a return authorization.

  2. Pack the item securely in its original packaging, if possible, and include any accessories or documentation that came with the item.

  3. Ship the item back to us using a trackable shipping method.

  4. Once we receive your return, we will process your exchange or refund according to our policy.

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Lost or Damaged Returns:

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We are not responsible for lost or damaged returns shipped back to us. We recommend using a trackable shipping method and insuring your package for its full value.

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Contact Us:

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If you have any questions or concerns regarding our exchange and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is enjoyable and stress-free.

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